Return & Refund Policy
At ShopNSaveTX.com, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help! Please read our return and refund policy below for full details.
1. Return Eligibility
We accept returns for most items within [15/30] days of the delivery date. To be eligible for a return:
Items must be unused, unworn, and in their original packaging with all tags attached.
You must provide proof of purchase (order number or receipt).
Return must be initiated within the return window.
Items Not Eligible for Return
The following items are non-returnable:
Final sale or clearance items
Gift cards
Personalized or custom items
Health & hygiene products (e.g., opened cosmetics, personal care items)
2. How to Initiate a Return
To start a return, please email us at [Insert Return Email Address] with the following information:
Your full name and order number
Item(s) you wish to return
Reason for return
Photos (if the item arrived damaged or defective)
Once approved, we’ll send return instructions, including where to send your package. Do not send items back without first contacting us—unauthorized returns will not be accepted.
3. Return Shipping Costs
If the return is due to our error (e.g., wrong item, damaged product), we’ll cover the return shipping costs.
For all other returns (e.g., changed your mind, wrong size), the customer is responsible for return shipping.
You can choose your preferred shipping method, but we recommend using a trackable service as we are not responsible for lost return shipments.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within [5–10 business days].
Shipping fees (if any) are non-refundable, unless the return is due to an error on our part.
If you haven’t received your refund within 10 business days, please check with your bank or card provider. Still having trouble? Contact us at [Insert Customer Service Email].
5. Exchanges
We currently do not offer direct exchanges. If you’d like a different size or color, please return the original item and place a new order.
6. Damaged or Incorrect Items
If your refund has been approved but you haven’t received it:
Double-check your bank account or credit card statement.
Contact your bank or payment provider—it may take some time before your refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please email us at [Insert Email].